He made his suggestions and implemented his ideas. Things were turning around. Consistency was improving, which means quality was increasing. The result? Fewer customer complaints and less rework.
Over time, management became less interested in his ideas and claimed they had no relevance. This skilled worker was unable to continue his program without management's support.
Because he saw no support from management, he didn't see a point in remaining with them. He planned to submit his resignation this week and look for employment elsewhere. He wanted to make a difference somewhere else.
Many of us have experienced this and understand the frustrations that come with it. It is puzzling that companies will hire people for specific reasons and ultimately not allow them the latitude to accomplish the goals.
Ronald Reagan had an excellent quote that applies to this:
Surround yourself with the best people you can find, delegate authority, and don't interfere.